Terms And Conditions

SamuiVillaNow looks forward to welcoming you

SamuiVillaNow consists of boutique luxury villas that are within easy reach of beaches and nightlife.

Our hosts are selected by SVN on the basis of their friendliness and willingness to fully accommodate guests with open arms. Hosts strive to ensure the highest standards of hospitality, cleanliness, hygiene and service.

The following terms and conditions apply to stays at SamuiVillaNow villas and by booking a villa(s) you are entering into an agreement with us

RESERVATIONS

Online reservation is available. If unable to process your reservation online, you may contact us directly at +66 62-156-9945 or +66 98-163-2965 or at hello@samuivillanow.com. We are happy to help you and answer any inquiries you may have.

Booking requirements
– Your reservation is confirmed once we receive your credit card information.
– Please note the cancellation policy below before committing to a reservation

CANCELLATIONS

Cancellations by the guest:
We understand that life is unpredictable. At the same time, as we are a boutique service, cancellations affect us greatly. When you reserve a villa, we agree to turn away all other requests for that room and you enter into an agreement to pay the rate quoted for the number of days for which you reserve it.

Please note the following cancellation policy for our villas:
– For any villa: 7 days notice or less – you will be charged 100% of the price per night/per villa booked.

– For any villa: 7 -30 days notice: 50% charge of the nightly rate/per villa booked

– Above 30 days: 25% non refundable deposit for reservation confirmed over a month

Please note that we have been very flexible with our cancellation policy during the Covid19 pandemic as we fully understand that these are unpredictable times. If you can prove a genuine reason for cancellation due to Covid19 related reasons then we will of course honor a free cancellation.

Cancellations by us:
If it is necessary to cancel a booking we will contact you immediately. If you wish, we will attempt to book you into another local villa. If the other villa is more expensive than ours, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

MINIMUM STAY

This is dependent on the host but usually a two or three night minimum stay applies
Shortened stays
In general, we cannot reimburse you if you choose to shorten your stay with us. However, at our discretion, we may review your case to come to a mutually satisfactory decision. Otherwise the full rate is still chargeable

PAYMENTS

We accept Cash, Debit Card, VISA or MasterCard via our secure Stripe online payment gateway
Prices/Occupancy
Prices are listed on each individual listing and when you choose to reserve the villa. All prices are subject to change without notice
Occupancy is detailed in each listing with the number of people allowed per bedroom

CHECK IN / CHECK OUT TIMES

Not all villas have a reception desk however we require our hosts to make sure there is a 24 hour security/caretaker on site or a villa manager at easy reach. At the time of reservation we ask you when you think you will be arriving and the host or villa manager will be there to greet you.  We can help arrange a pick up from Samui airport to drive you to the villas and you will be given a complimentary welcome pack at the villa to get you started

Check-in time:
– Guests may arrive after 2pm.

Check-out time:
Check out is by 11am and any later check out than this is on request only

ROOM CLEANING AND CLEANING FEES

Your villa will be carefully cleaned before your arrival. We do not provide daily cleaning of villas, however your villa will be refreshed every 3 to 4 nights (and twice during week-long stays) . The cleaning of your villa at the end of your stay is included in your total (exit cleaning fee – 1000 baht). However any villa having suffered undue wear and tear due to cooking, stains, smoking (which is prohibited) or pets (also prohibited) will be charged an additional deep cleaning fee. This can be from 2000 to 10000 baht depending on the level of cleaning required. Thank you for your understanding

WIFI/TV

All our listings include free WiFi of good and stable speed and include televisions with full TV packages

PARKING

Usually the villas will have free off road parking for both motorbikes and car. If this is not possible it will be specified in the listing

SMOKING

Guests are strictly permitted to smoke outside only

PETS

Out of respect for all guests, pets are not usually permitted at the villas. If the listing does not explicitly mention that pets are allowed then the policy is a strict no to pets

DEPOSITS, DAMAGES & BREAKAGES

Guest(s) will be charged for any significant damages and breakages to the accommodation or its contents and must pay the full cost incurred by the Owner to replace, repair or clean damaged items at the Owner’s discretion

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