Personal Check-In
Arriving Should Be As Smooth As Thai Silk
- A property manager of host will meet you at the villa for check in.
- They will orientate you around the villa and explain how to work the important things/appliances.
- They will also answer any questions you have and point you to the handbook provided.
- This is a good time to ask them where the latest happening spot is or find out which restaurant is serving up the best food.
Free Welcome Pack
A Little Something To Get You Started
On arrival at your villa you will receive a welcome pack consisting of some basic necessities to get you started such as soft drinks, water, milk, tea, coffee and some snacks!
If you have any special requests (for food allergy/intolerances) please let us know and we can substitute any items (if substitutions are available).
Longer Stays Can Be Cheaper
Generous Discounts - More Is Better
We encourage our hosts to offer long stay discounts. These are usually done on a weekly or monthly basis.
- Stay 7 days or longer and you can usually save up to 15% off the standard nightly rate prices.
- Stay 30 days or longer and you could save up to 30% off the standard nightly rate.
- Stay longer than 3 months and the host may be flexible and discount even more than 30% so contact them through our website for further details. It’s not considered cheeky to ask!
Discounts are usually offered the whole year round and are applied automatically at checkout if the host as made them available The discounts applied will also be mentioned in each listing. The longer you stay the more you will save!
Good Hygiene For Everyone's Safety
Safe Clean Practices For A Complicated World
The Covid19 pandemic shook up the global rental markets. At SVN we have gone above average in response to cleanliness and require our hosts staff to wear masks and socially distance if the situation in Koh Samui is of a threat to our guests health. We have also deployed enhanced cleaning where our hosts are all committed to our 5 step cleaning process as follows:
Our hosts have all signed up to the same level of safety and hygiene standards
- Step 1: Prepare
Proper preparation can help you and your team clean more efficiently and more safely. Make sure you:
- Ventilate the space before and during cleaning when possible
- Use disinfectants approved by your local regulatory agencies for use against COVID-19
- Always read the directions and warnings on your cleaning products carefully
- Wash or disinfect your hands
Step 2: Clean
Cleaning is removing dust and dirt from surfaces, such as floors and countertops. Make sure you:
- Sweep, vacuum, dust, and/or mop areas before sanitizing
- Wash dishes and laundry on the highest heat setting possible
- Wipe down hard surfaces with soap and water
Step 3: Sanitize
Sanitizing is when you use chemicals to reduce bacteria on surfaces such as doorknobs and TV remotes. Be sure to:
- Spray high-touch surfaces in each room with an approved disinfectant spray
- Let the disinfectant stand for the length of time specified on the product label
- Allow the surface to air-dry
Step 4: Check
Once you’re done sanitizing, it’s a good idea to make sure you’ve not missed anything. Be sure to:
- Refer to the best practices in each room-by-room checklist in your handbook to make sure you haven’t missed a spot
- Share these best practices with your hosting team and cleaning professionals
Step 5: Reset
To help prevent cross-contamination, it’s important to finish cleaning and sanitizing a room before replacing items for the next guest:
- Wash your hands before replacing guest supplies, linens, and cleaning kits
- Safely dispose of or wash cleaning supplies and protective gear
- Don’t re-enter a room once it’s been sanitized
- Clean your equipment between e